Save your details to an account whilst you order, and you can track the progress of your order.
You will see four options:
Pending - your order is in our system and is waiting to be cleared through fraud checking 9-1pm during working hours
Order Dispatched - along with the date of dispatch, and the Royal Mail reference number if you have chosen trackable post, or the courier reference.
Order Holding - we are doing more checks on your order, or the item you have ordered might be out of stock momentarily. We will advise you of its progress.
Order Cancelled - your order has not been successful and we have rejected it from our system. Your card will be refunded. Should your order look fraudulent, the relevant authorities are informed for further investigation.
Packs of £75 or over will need activating please email us
Please note - we dispatch Monday to Fridays - all orders and activation requests need to be received by 1pm each weekday. Due to Covid, Royal Mail are warning of packs taking significantly longer to arrive in some areas, so please order early! Christmas 2020 - our last day for activating cards will be 1pm on 23rd December. After that cards will be made live in between Xmas and New Year.